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Delivery Questions

What do I do if I receive a notification saying my package is “Delivered” but I did not receive it?

You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is up

Where can I track my order?

After placing an order, you will receive your order confirmation email or text that contains your order details. Once your order has been shipped out, you will then receive a shipping confirmation email with the tracking number. You can use your trac

Why is my tracking number not working?

Our tracking numbers take a couple of days to become active. Tracking numbers have been slow to update despite the packages being shipped as they are processed by our shipping partners. Don’t be alarmed if you get an error message when you track the

Why is my tracking number not moving/updating?

Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for

Where are your products shipped from?

Our business is registered in Australia although we partner with several distribution centers for more efficient handling of our shipments. All of your orders are being quality-checked to their perfection so that you will not be receiving any defecti

The shipping address is incorrect, how can I change it?

If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at [email protected]. However, once the order is fulfilled, we will no longer be able to make the ch

What is the delivery time?

The standard delivery times once the order has been shipped out are as follows;. USA and Canada: 6-20 days. Australia, NZ & Oceania: 8-20 days. Europe & UK: 8-20 days. Latin America: 9-26 days. Other countries: 11-30 days

My order is stuck at customs. What should I do?

We highly urge you to get in contact with the customs office to see what may be required from you. Once you have reached out to the customs office and your issue hasn’t been solved,  please send us an email at [email protected] to see what option

Would there be charges for customs?

International orders may incur additional tax and/or customs charges when they arrive at your location. It is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import

Why do shipping costs vary in price?

Shipping costs depend on the number of products purchased and the total weight of the products being sent to you.

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