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Returns and Refunds


If any of the Kenko Back™ products do not live up to their claims, just send us an email at [email protected] and you will be able to claim a full refund, provided it is within 60 days of delivery.Our Returns Policy time frame is 60 days from whe

Defective or Damaged Product

We're incredibly confident in the quality of our product. Unfortunately, on the odd occasion, a product may be damaged during transit or arrive defective. If this is the case, please email us at [email protected] with proof of the defective produ

Incorrect Item

While we do our best to make sure that all the products that we deliver to our customers go through a rigorous quality check before delivery, on rare occasions due to incorrect warehouse storage or transit procedures unpredictable events alter the ex

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